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Client Charter

CLIENT CHARTER

We are committed to enhancing South African lives by transforming careers and businesses through growth and enabling potential.

We pledge to uphold our values of integrity, respect, professionalism, and courage at all times. We strive to continuously improve your experience with us and uphold our award-winning service.

WHAT YOU CAN EXPECT FROM US:

  • We commit to understanding your company and will work to meet your company needs.
  • We will represent you and your firm in a professional and respectful manner.
  • We will provide unwavering support, expert advice and act in a proactive and informed manner at all times.
  • We will respect all confidential information and will respect firm anonymity where requested.
  • We will prescreen and vet all applicants prior to submitting them to you to ensure that top talent is presented to you.
  • We will ensure to impartially and honestly present your company and roles to applicants Interview every candidate we put forward for your role/s in order to provide you with the best candidates.


WHAT WE EXPECT FROM YOU:

  • We commit to sending you appropriate applicant CVs and profiles as quickly as possible without compromising the quality of our service.
  • We will provide applicant feedback on interviews and offers in a timely and professional manner
  • We will assist you in getting any personal information requested from applicants and will actively assist with any planning, scheduling, and procedures required throughout the search and placement process
  • You will be provided with a single point of contact for your convenience if you are unable to reach your contact someone in our team will be available to assist at all times.
  • We will provide informed and expert advice at all times and our senior management with over 30 years’ experience, will assist with negotiation as you require.

We are committed to providing you with the best talent, suited to your firm at all times and will
endeavour to exceed your targets and timelines while providing you with consistently superior
service.

We ask of you as our client to be honest, fair, and informative. We request that you work
collaboratively with as a partner to enable us to best serve your needs and maintain our
service levels.